Autograph Loyalty and Top Up App Terms and Conditions
• The Autograph click & Collect App (the “App”) is operated by Mitie Limited at Level 12, The Shard, 32 London Bridge Street, London, England, SE1 9SG with Company Number 02938041.
• By using the System, you confirm that you have read, and agree to, these Terms. Mitie Limited may, at any time and at its sole discretion, amend these Terms and Conditions. The most up to date version of these Terms and Conditions will be available by emailing Catering.helpdesk@mitie.com
1. Getting your App
• App users must reside in the UK and be aged 16 or over.
• Employees of Mitie Limited, its associated companies, dealers, agents, contractors and subcontractors and their relatives may hold an account to use the App but can only use the App to collect points on personal purchases.
• The App is free of charge and can be downloaded on any smart phone.
• The App does not need to be registered prior to use.
• You may cancel your account at any time but if you do so, you will forfeit the right to any points that have accumulated on the App that have not been used.
• You will need to have a compatible smartphone or device to use the App.
2. Click & Collect
• At participating locations, you may be able to order certain products online for collection.
• Payments must be made online at the time of ordering
• In the unlikely event that products ordered are not available you may choose equivalent products to the same value or we will refund any amount already paid by you
• Collection time slots will be issued on all click & collect orders. Failure to collect orders will remain the responsibility of you and Mitie Limited will not be liable for refunds or replacement products
3. Confidentiality, Privacy and Data Protection
• You are responsible for maintaining the confidentiality of your account username and password and for restricting access to your App or other device(s) to prevent unauthorised access to your account. You must keep your login details secret and take all reasonable precautions to prevent unauthorised or fraudulent use of them. You must not disclose your login details to any other person or record your login details in any way that may result in them becoming known to another person. You agree to accept responsibility for all activities that occur in relation to your account.
• If you have any reason to believe that your login details have become known to anyone else or otherwise compromised, please inform us immediately by emailing catering.helpdesk@mitie.com
• As part of your registration for the App, you will be asked to provide various items personal data including your name, email address and mobile phone number. This enables each App user to individually accrue Points associated through an individually identifiable account.
• We control the personal data collected about you through the App registration process and in relation to the Points scheme.
• Through providing this information and during the process of registering for the App, you will have given us, as owner and operator of the App, the express consent to process your personal data for the purposes of the use and operation of the App .
• Your personal data will be your name, email address and contact details that you provided at registration for an account.
• Your personal data will be processed by us for the duration of your holding an account to use the App, whether an active or inactive user.
• Your personal data will be processed by us for the purposes of purchasing products, using the App, marketing, advertising and purchase analysis where your consent is given for such activities.
• Where you have provided consent to us to process your personal data for any purpose including use of the App, marketing, advertising or product history analysis purposes, we shall take all measures as required by law to protect and encrypt your personal data for such purposes, as appropriate.
• You may withdraw your consent for such processing of your personal data collected during the App registration process, or at any time by deleting the App or emailing catering.helpdesk@mitie.com so that your personal data can be removed from our system.
• Under the General Data Protection Regulation 2016/679, you have the right to ask for a copy of any personal data we hold about you. If you wish to make a request for a copy of this data, please email catering.helpdesk@mitie.com. We will provide you with such details within 30 days of your request. You also have the right to require us to correct any inaccuracies in your information. Any queries regarding personal data we hold relating to you and, additionally, any requests for copies or rectification of such data should be sent by email to catering.helpdesk@mitie.com
4. Deletion of the App
• If the App is deleted from your mobile device, your account may be transferred to another device by logging in to the second device using your pre-existing App registration details.
• If your account is deleted, your account will be removed and therefore irreversibly unrecoverable.
• When your account is deleted, we shall delete all personal data we hold for you as part of the account deletion process within 28 days.
5. General
• Mitie Limited may cancel or withdraw the App, for any reason at any time, at its sole discretion.
• Please use the address details on the right or visit our Website to obtain the latest Terms and Conditions.
• For more information, you will also find up to date frequently asked questions on the Website.
• We will use or authorise the use of your information for the following purposes: to process your registration; to respond to your queries or requests; to administer your account and otherwise to undertake any of our obligations to you; to analyse your purchase history; and, only where your prior consent has been obtained, to send you details of products or services which may be of interest to you. In addition, in order to provide you with other associated services, it may be necessary for your information to be passed to a third party that will assist Mitie Limited in providing such services to you. If we do this, we will ensure that anyone to whom we pass your information treats your information with the same level of protection as would be provided by Mitie Limited.
• It is your responsibility to advise Mitie Limited of a change to your personal details.
• To the fullest extent permitted by law, we shall not be responsible or held liable for any default or event arising directly or indirectly from any cause or event arising under or in connection with the App, the Points scheme or these Terms and Conditions. This includes the use of, or inability to use, the App, the Points scheme or any element of it.
• If you have any questions, problems, complaints or require support relating to the System or these Terms, please inform your on-site caterer who will either deal with any issues or refer them to us as appropriate.
• If any provision of these Terms and Conditions shall be found by any court or administrative body of competent jurisdiction to be invalid or unenforceable, such invalidity or unenforceability shall not affect the other provisions of these Terms and Conditions, which shall remain in full force and effect.
• We may transfer the benefits of these Terms and Conditions to a company in the same group as Mitie Limited and if we do so, your rights will not be affected in any way.
• These Terms and Conditions are governed by English law and subject to the non-exclusive jurisdiction of the English Courts.
Please retain these Terms and Conditions for your records. If you have any queries about the Mitie Limited App or about these Terms and Conditions, please email us at catering.helpdesk@mitie.com
Website
https://autograph.mcr-symphony.net/loyaltyweb
Android App
iOS App